| AVI video is frozen or black. |
|
Written by admin, September 22nd, 2008
|
|
Some of our customers have reported being unable to play .AVI files captured within our software. The symptom is that they see the first frame of video only, but nothing happens when they play the video, or attempt to move the video into a different position. In some cases the video image turns black… in other cases nothing happens at all, the video stays at the first frame.
In every case where this has happened, the problem has proven to be some third-party video codec that is running in place of the standard Microsoft DV codec on their system. This problem has been resolved in every case by identifying and removing the third-party video codec or software package.
Video packages that are known to cause this problem include:
- Windows Essential Media Codec pack 1.0
- Videowave 10
- K-Lite Video Codec Pack
There are many freeware “video codec packs” available by download that may corrupt your computers ability to play AVI files in our software (the list above is not all inclusive). If you are experiencing this problem you will most likely need to uninstall third party video codec packs or software video players from your system. This problem can be difficult to resolve due to the sheer quantity of such products available for download, so you may need to uninstall more than one product before finding the culprit.
|